Privacy and cookie policy
Your privacy is important Commaxx BV first. If you visit our site, you can assume that we will handle your personal data with care. We realize how sensitive your digital data is to misuse. That is why we do everything we can to prevent them from falling into the hands of hackers or unreliable parties.
We store all our data, including yours, on a secure database. And we never pass on your personal data to third parties for commercial purposes. It goes without saying that you remain the owner of your data at all times. This means that you can always view, change or delete them. In addition, we promise that if we want to use your data, we will first ask your permission.
This privacy policy applies to the use of our website and our services. Our terms and conditions are aligned with the new European privacy policy, the General Data Processing Regulation. This requires us to inform our customers and website visitors about what personal data we collect, why, what we do with it, who works with it and under what conditions. We also explain how and where we store the data and protect it against misuse and attacks from outside. We also discuss the rights you have as a European resident and how you can exercise them.
As a data subject you have the following rights:
- In accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us, insofar as this information is described therein;
- In accordance with art. 16 GDPR, you have the right to demand immediate correction of incorrect or complete personal data stored by us;
- In accordance with art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further processing - to exercise the right to freedom of expression and information; - to comply with a legal obligation; - for reasons of public interest, or - required for the assertion, exercise or defense of legal claims;
- In accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as:
- You deny the accuracy of the data;
- The processing is unlawful, but you refuse to erase it;
- We no longer need the data, but you need it to establish, exercise or defend legal claims, or
- Objected to the processing in accordance with Art. 21 GDPR;
- In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transmission to another controller; The right to in accordance with art. 77 GDPR to file a complaint with a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our head office.
You can read more about the GDPR on the website Authority for Personal Data. If you have any questions, comments or would like to invoke your rights, please contact our customer service or the data protection officer. Below you will find our contact details.
NEWSLETTER
When you register for our newsletter, we use the information you provide to send you the newsletter. After registration, you can unsubscribe from (receiving) the newsletter at any time by unsubscribing via a link in the newsletter or you can unsubscribe via your account.
Commaxx BV uses your electronic data, including your email address, which we have obtained in the context of your purchase, to inform you about similar products or services after your purchase. You can object to this by using the unsubscribe option offered in our communications. Your electronic contact details and e-mail address will not be provided to third parties.
You can unsubscribe from the Lenco newsletter via an unsubscribe link in the email.
Data processing
Without you even realizing it, you leave data behind during a visit to this website. Below you can read what data we have from you and what we do with it.
IP address
When you visit our website, you are not completely anonymous. Our system recognizes your IP address. Based on your surfing behavior we can see what information you are looking for and how and whether you found it. With this data we can optimize our website and make it even more user-friendly.
Traffic data
When you visit our website, so-called traffic data is stored. Data such as which pages you have visited and for how long. We use this information about your reading behavior to make our website even more user-friendly and to create content that meets your wishes. The traffic data is anonymous and therefore says nothing about your identity.
Third parties
We only use collected personal data to improve our website. We use our website for the branding of our audio and video equipment. You can also read or download additional information here, such as order details, product description and instructions for use. For some activities such as accounting or website maintenance, we work with external parties. These parties have all entered into a processing agreement with us in which they promise that they also adhere to the privacy rules. Here too, if they want to use your data for another purpose, they must first inform us so that we can ask your permission.
Criminal investigation
Sometimes we are required by law to share information in connection with a government tax or criminal investigation. In such a case, we will do everything we can to oppose it. This means that we make use of all the possibilities that the law offers us.
How long do we keep your data?
We adhere to the (statutory) retention periods set for this.
How Commaxx BV protects data?
Your data is in safe hands with us. This also applies if you contact us via the contact form. Your message and your data are sent via a secure connection and stored on secure servers. You can recognize the secure SSL connection by the green lock at the top left of the browser.
In addition, only authorized employees with a duty of confidentiality have access to the secure servers where the data is stored. That is why we can guarantee maximum security and fraud or theft of data is virtually impossible.
Use cookies
When you visit our website, you automatically consent to receive cookies. Cookies are temporary text files with computer code that ensure that our website recognizes you on your next visit. The cookies are automatically stored on the hard drive of the computer. But also for us, Commaxx BV itself, cookies are useful. With the help of the cookies we gain insight into the use of our website, but we also use the cookies for marketing purposes. For example, Google Analytics makes an analysis of our website for us on the basis of information. This allows us to improve and customize our website and services.
Our cookies do not collect any personal information. If you do not want to receive cookies, you can adjust the cookie settings in the browser and disable our cookies and JavaScript. However, be careful because most websites do not work optimally if cookies are disabled.
Some cookies are deleted when you close the browser. Others can remain on your computer for years if you don't delete them.
How do you change your cookie preferences?
It is not recommended, because the website does not work optimally, but you can disable cookies and Javascript in your browser. Each browser has its own manual. Search here under your browser.
Read more here about how to delete the cookies in the following links:
Which cookies to use and why?
We distinguish 3 types of cookies:
- Functional cookies
- Analytical cookies
- Marketing-cookies
Below we explain the different cookies.
Functional Cookies
Functional cookies are mainly intended to make shopping as pleasant as possible. They make it possible, among other things, to place items in the shopping cart, to log in to a personal account or to view reviews. We therefore do not use functional cookies on our site.
Analyzing Cookies
We are constantly working on improving our website. For this we use the information from analytical cookies.
Google Analytics
Goal
We use cookies from Google Analytics to measure how you use our webshop and how you found us. We use this knowledge to improve our website.
Characteristics
This cookie comes from Google and is deleted after a maximum of two years. Some cookies are deleted after just thirty seconds or a minute.
To share
Google does not share anonymous data with third parties.
Read more: Privacy statement
|
Cookie name |
Placed by |
Expires after |
Goal |
|
_ga |
Commaxx BV |
2 years |
Identifies a unique visitor |
|
_gid |
Commaxx BV |
24 hours |
Identifies a unique visitor |
|
gac_ |
Commaxx BV |
90 days |
This cookie sends information about Adwords campaigns Commaxx BV information to Google Analytics and AdWords. This makes it possible to measure AdWords Conversions. Based on this data, we know which campaigns are working and which are not. |
|
_dc_gtm__ |
Commaxx BV |
30 days |
This cookie is used to control the number of requests over a period of time. This Cookie is placed when Google Analytics is used using Google Tag Manager. |
Your rights as a data subject
The General Data Protection Regulation has expanded the rights for you as the owner of your data. Some of these rights already existed, but have been tightened.
Right to information about the processing
Organizations are obliged to inform the public about their data processing. You have the right to know what happens to your data and why. And this applies to every new processing. Commaxx BV informs you when (new) data is collected. This can also be done in the form of information on our website. Only if it has been established that you have already been informed, for example by an email to an email address you provided, we are not obliged to inform you.
Right of access and rectification
As the owner of your data, you can ask us whether your personal data is processed automatically and what data it concerns. You are not obliged to explain the access request. In addition, a parent or legal representative may submit a request for access for children up to the age of 16. Offline data also applies to the right of inspection, with the exception of data from documents that have already been stored in an archive storage facility.
You also have the right to ask us to adjust, supplement, delete or shield data if it is factually incorrect, incomplete, irrelevant or if it is used or collected in a way that is contrary to the law.
We must also pass this on to third parties acting on behalf of Commaxx BV work with your data, and we will of course inform you as the data subject about this.
Right to be forgotten
The right to be forgotten is no longer limited to the removal of objectively incorrect data, incomplete data or data that is no longer relevant.
You may have your personal data deleted if:
- The data is no longer necessary for the purpose for which it was collected or processed.
- If you withdraw your consent to processing or lodge an objection.
- We have processed your data unlawfully.
- Your data must be erased based on a rule of Union or national law.
- When it concerns data from children under the age of 16.
Of course, we will also pass on your request to third parties who work with the data on our behalf, and of course also to you as the data subject.
Right to object
You may request us to no longer use your personal data. We call this the right to object. For example, if we use your data for marketing purposes, but also for special personal reasons, such as in the event that you do not want someone you know who works for us to be able to view your 'sensitive' data.
Right to data portability
The right to transferability, data portability, means that personal data must be easy to transfer, for example if you want to switch. A consumer may ask an organization to transfer his digital personal data directly. This only concerns digital personal data that has been collected and processed with or without your consent. We are required to provide the data in a form that can be easily reused by another organization.
Rights of data subjects in profiling
Profiling is another word for the automated processing of personal data. You do not have to participate in profiling for marketing purposes. For example, a profile of you can be created based on collected information, which can be used to predict your purchasing behavior. For example, we can email you specific offers based on your profile. If you do not appreciate this, you can object. We are obliged to immediately cease processing the data for direct marketing.
Withdrawal of consent
In the context of the General Data Protection Regulation, we will regularly inform you about our data processing. And we are now also obliged to ask you for permission in advance. Also, a page where we ask you for permission and where we have already checked permission in advance is no longer legally valid. You have to check the box yourself, either Commaxx BV actively consent to a specific action or processing of your personal data. For the GDPR, such a so-called pre-ticked box was sufficient. And you are free to withdraw your consent.
If you have any questions or would like to exercise any of the rights, please email support@lenco.com or use the contact form on our website.
Or in writing via:
Commaxx BV
6466 OF
Kerkrade
The Netherlands